Frequently asked questions
What materials do you use for your leather products?
Our bags, accessories, and homewares are crafted from the finest full-grain leather sourced ethically and sustainably. We prioritize vegetable-tanned leathers that age beautifully over time, avoiding harmful chemicals to ensure durability and environmental responsibility.
How is sustainability incorporated into your production process?
Sustainability is at the heart of Leatherly. We use eco-friendly vegetable tanning methods, source from responsible tanneries, and minimize waste through traditional handcrafting techniques. Each piece is designed to last a lifetime, reducing the need for frequent replacements.
What is your shipping policy?
We offer worldwide shipping on all orders. Standard shipping within Australia takes 3-7 business days, while international deliveries typically arrive in 7-14 days. Free shipping is available on orders over AUD $150. You'll receive a tracking number once your order ships.
What is your returns and refunds policy?
We provide a hassle-free 60-day return window. If you're not completely satisfied, simply contact us within 60 days of delivery for a full refund or exchange. Items must be unused and in original condition. Return shipping is free for Australian customers; international returns may incur a small fee.
What payment methods do you accept?
We ensure secure payments through trusted gateways like credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your peace of mind.
How should I care for my Leatherly leather items?
To keep your pieces looking their best, gently clean with a soft, damp cloth and leather conditioner every few months. Avoid direct sunlight and excess moisture. For deeper cleaning, use a pH-neutral leather soap. Our leathers are built to patina naturally, so embrace the character it develops over time!
Are your products suitable for everyday use?
Absolutely! Our designs blend timeless style with practical functionality-think spacious duffels for travel, versatile totes for work, and durable crossbody bags for daily errands. Handcrafted for strength, they'll handle your lifestyle while aging gracefully.
Do you offer customization or personalization options?
At this time, we focus on ready-to-ship collections, but we're passionate about personalization. Reach out via email leatherlyau@gmail.com for inquiries about custom engravings or made-to-order pieces-we love collaborating on unique creations.
Where are your products made?
Proudly handcrafted in small family-owned workshops in Australia, with a nod to traditional global techniques. We're based in Templestowe, Victoria, ensuring every stitch reflects our commitment to quality and local craftsmanship.
What if I have questions about sizing or fit?
Our product pages include detailed measurements (e.g., height, width, depth) and model stats for reference. Leather items may have a slight break-in period for ultimate comfort. If unsure, drop us a line-we're here to help you find the perfect fit.